Frequently Asked Questions (FAQs)

Q: How do I schedule a tour? Do you accept walk-ins?

A: You can schedule a tour by calling the Leasing Office or submitting a contact form on our website. We do recommend appointments so that we can block off time for your visit, but walk-ins are always welcomed.


Q: How do I apply for an apartment?

A: Our application process is completely electronic and can be accessed through our website.


Q: Who needs to apply?

A: Everyone over the age of 18 needs to apply and undergo our standard background screening. Additionally, anyone under the age of 18 should be listed as an occupant.


Q: Are there any upfront fees?

A: Yes, in order to complete the application, we require a $75 application fee per applicant and a $200 reservation fee.


Q: What documents can I use to provide proof of income?

A: Two most recent pay stubs, tax documents, or bank records are all acceptable. We do also allow students to use a parental support form as proof of income.


Q: Do I need a cosigner?

A: Cosigners are not required. 


Q: How will I know if my application has been approved?

A: You will get a tentative approval response electronically. For full approval, we will need to verify your income and rental history. The Leasing Office will follow up with your final application status once this is done.


Q: Do you offer short term leases?

A: Our corporate apartments have a 3-month minimum lease term. Other lease terms may vary depending on availability, but the standard lease term is 12 months.


Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, e-money order, credit, or debit card.


Q: What utilities are included in rent?

A: For our student by-the-room apartments, electric, water, sewer, and trash removal are billed as an additional flat fee. For our traditional apartments, utilities are billed separately.


Q: Do you offer furnished apartments?

A: Yes, we offer furnished student by-the-room apartments and fully furnished corporate apartments.


Q: Is parking available?

A: Yes, we offer plenty of parking around each building.


Q: Is on-site laundry available?

A: Yes, every apartment has a full-size washer and dryer.

Q: Do you allow pets?

A: Yes, we are a pet friendly community. We offer lots of green space for your furry friends.


Q: Is access to the building secured?

A: Yes, our clubhouse has controlled access with key fob entry for residents. Individual apartments are garden style and have deadbolt locks.


Q: Can I reserve the building’s clubhouse?

A: No, the clubhouse is open for all residents.


Q: Do you have a pool? When is it open?

A: Yes, the pool is open year-round from 8:00 am until 10:00 pm.


Q: What will I need to provide before I can move into my apartment?

A: Once approved, we will need your proof of renter’s insurance, GA Power account number, and first month’s rent at move in. Anyone picking up keys should bring a government-issued photo ID.


Q: How can I submit a maintenance request?

A: Maintenance requests may be submitted through your Resident Portal, by phone, email, or in-person at the Leasing Office.  We are here to help!


Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call the Leasing Office and follow the emergency maintenance prompts. Leave a message and you will receive a call back shortly.


Q: I want to renew my lease. What do I need to do?

A: Contact the Leasing Office and we will send your renewal lease for your e-signature. Super Easy!


Q: I will be moving out. What do I need to do?

A: Clairmont Reserve requires 90 days’ notice prior to vacating, even at the end of your lease term.  Please let the Leasing Office know you will be moving out so we can send you a Notice to Vacate Form. You will also receive detailed move-out instructions about a week before your scheduled move out.